fi777 Privacy Policy

fi777 operates the online gaming platform available at fi777.org, offering casino games, sports betting, bingo, slots, and related entertainment services to players in the Philippines. As a platform that handles personal and financial data, fi777 takes data privacy seriously and is committed to handling your information responsibly, transparently, and in full compliance with applicable Philippine law.

This Privacy Policy applies to all personal data collected by fi777 through the fi777 website, mobile-optimized platform, customer support channels, and any other touchpoints through which you interact with fi777. It applies to registered players, prospective players who browse the platform without registering, and any individual who contacts fi777's support team.

Please read this Policy carefully. If you have questions about how fi777 handles your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

When you create a fi777 account, we collect the following personal information:

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Philippine mobile number used for account verification and OTP delivery.
• Email address for account communications and support correspondence.
• Username and encrypted password for account access.
• Residential address in the Philippines, where required for identity verification.

fi777 may request copies of government-issued identification documents to verify your identity, age, and address. Acceptable documents include Philippine passport, SSS ID, PhilHealth ID, driver's license, UMID, or other PAGCOR-accepted identification. These documents are processed securely and retained only for as long as required by law and our regulatory obligations.

fi777 collects transaction data related to your use of the platform, including:

• Deposit and withdrawal amounts, dates, and payment method references (e.g., GCash mobile number, BPI account reference).
• Account balance history and transaction logs.
• Bonus and promotional credit records.
• Betting history, game activity logs, and wagering records.

fi777 does not store full payment card numbers or complete GCash/PayMaya credentials. Payment processing is handled by our payment partners, and fi777 receives only transaction reference data necessary for reconciliation and support purposes.

When you access the fi777 platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Session duration, pages visited, and features used within the platform.
• Login timestamps and access logs.
• Referral source (how you arrived at fi777.org).

fi777 retains records of communications between you and our support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the platform. These records are used to resolve disputes, improve service quality, and maintain a record of support interactions.

fi777 collects your personal data through the following means:

• Direct collection — information you provide when registering, updating your profile, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection — technical and usage data collected automatically when you access the fi777 platform, through server logs, cookies, and similar tracking technologies.
• Third-party sources — identity verification data from document verification service providers; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank; and fraud detection signals from security service providers.
• Regulatory sources — in limited circumstances, fi777 may receive information from PAGCOR or other Philippine regulatory bodies in connection with licensing compliance or player protection obligations.

fi777 uses your personal data for the following purposes:

• To create, verify, and manage your fi777 account.
• To verify your identity and age in compliance with Philippine gaming regulations and the 21+ requirement.
• To process deposits, withdrawals, and all financial transactions on the platform.
• To deliver the games, betting markets, and services you access on fi777.
• To administer bonuses, promotions, and loyalty programs you participate in.
• To provide customer support and resolve disputes or complaints.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To comply with our legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements and Anti-Money Laundering Act (AMLA) obligations.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing communications about fi777 promotions and new features, where you have opted in to receive such communications.
• To analyze platform usage and improve the fi777 user experience for Filipino players.
• To enforce our Terms and Conditions and protect the integrity of the fi777 platform.

fi777 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual necessity — processing required to fulfill our obligations to you under the fi777 Terms and Conditions, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with Philippine law, including PAGCOR licensing conditions, AMLA reporting obligations, and tax requirements.
• Legitimate interests — processing necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your data protection rights.
• Consent — processing for marketing communications and optional features, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

fi777 may share your personal data with the following categories of recipients:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
• Identity verification providers — third-party KYC (Know Your Customer) service providers who assist fi777 in verifying player identities and ages in compliance with regulatory requirements.
• Fraud prevention and security providers — service providers who assist fi777 in detecting and preventing fraudulent activity, money laundering, and unauthorized account access.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Law enforcement — Philippine law enforcement agencies, where fi777 is legally required to disclose information in connection with a criminal investigation or court order.
• Technology and hosting providers — cloud infrastructure and technology service providers who host and operate the fi777 platform under strict data processing agreements that prohibit unauthorized use of your data.

All third parties with whom fi777 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and fi777's data processing standards.

fi777 takes the security of your financial data seriously. When you make a deposit or withdrawal using GCash, PayMaya, BPI, BDO, or Metrobank, your payment credentials are entered directly into the payment provider's secure interface. fi777 does not receive or store your full GCash PIN, online banking password, or complete payment card details.

fi777 retains transaction reference numbers, amounts, timestamps, and the last few digits of account identifiers solely for the purposes of transaction reconciliation, withdrawal processing, fraud detection, and responding to payment disputes. This data is retained for the period required by Philippine financial regulations and PAGCOR licensing conditions.

All financial data transmitted between your device and the fi777 platform is encrypted using TLS (Transport Layer Security) protocols. fi777 regularly reviews and updates its security measures to protect against unauthorized access to financial data.

Cookies are small text files placed on your device when you visit the fi777 platform. fi777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyze how players use the site so we can improve the experience for Filipino mobile users.

• Essential cookies — required for the fi777 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings, display preferences, and recently played games to personalize your fi777 experience.
• Analytics cookies — collect anonymized data about how players navigate the fi777 platform, which pages are most visited, and where technical errors occur. This data helps fi777 improve platform performance and usability.
• Marketing cookies — used only where you have consented, to track the effectiveness of fi777 promotional campaigns and deliver relevant offers within the platform.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies may affect the functionality of the fi777 platform, including your ability to log in and access your account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

fi777 retains your personal data for as long as your account is active and for such additional periods as are required by Philippine law and our regulatory obligations. Specific retention periods include:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and AMLA obligations.
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Support communications — retained for three (3) years from the date of the communication, or longer if the communication relates to an unresolved dispute or regulatory matter.
• Technical and usage logs — retained for up to twelve (12) months for security and fraud detection purposes, after which they are anonymized or deleted.
• Marketing consent records — retained for as long as you remain opted in, plus three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, fi777 will securely delete or anonymize that data.

fi777 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS encryption for all data transmitted between your device and the fi777 platform.
• Encryption of sensitive data at rest, including account credentials and identity verification documents.
• Role-based access controls limiting fi777 staff access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the fi777 platform and infrastructure.
• Two-factor authentication (2FA) available to all registered players for additional account security.
• Automated fraud detection systems that monitor for suspicious account activity in real time.
• Incident response procedures to detect, contain, and notify affected players of any data security breach in accordance with NPC notification requirements.

While fi777 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fi777 account credentials and for notifying fi777 immediately if you suspect unauthorized access to your account.

• Right to be informed — the right to know what personal data fi777 collects about you and how it is used, as described in this Privacy Policy.
• Right of access — the right to request a copy of the personal data fi777 holds about you, including information on how it has been processed.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data held by fi777. You may update most account information directly through your fi777 account settings.
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fi777's legal retention obligations.
• Right to object — the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings.
• Right to data portability — the right to receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to lodge a complaint — the right to file a complaint with the Philippine National Privacy Commission (NPC) if you believe fi777 has violated your data privacy rights.

fi777 will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. fi777 may need to verify your identity before processing a data rights request to ensure we do not disclose personal data to unauthorized parties.

The fi777 platform is strictly intended for adults aged 21 years and above. fi777 does not knowingly collect personal data from individuals under the age of 21. If fi777 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on fi777 or provided personal data to fi777 without your consent, please contact our support team immediately via live chat or at [email protected]. fi777 will investigate and take appropriate action promptly.

fi777 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, fi777 will notify registered players via email or in-platform notification prior to the changes taking effect.

The current version of this Privacy Policy, including its effective date, is always available on this page at fi777.org/privacy-policy. We encourage you to review this Policy periodically. Your continued use of the fi777 platform following any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or fi777's handling of your personal data, please contact our Data Protection Officer (DPO) or support team through the following channels:

You also have the right to lodge a complaint directly with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated. fi777 encourages players to contact us first so we can resolve any concerns promptly and directly.